At PromDressesusa, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a returns policy as follows:

1. **Eligibility for Returns**: Items can be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. **Non-Returnable Items**: Certain items are non-returnable, including custom-made dresses and clearance items. Please check our product description for details.

3. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 330-290-8189. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

4. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

5. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. **Exchanges**: If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

For any further questions about our returns policy, feel free to contact us. Thank you for shopping with PromDressesusa!